A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption in our work - he is the purpose of it.
We are not doing him a favour by serving him. He is doing us a favour by giving us the
opportunity to serve him.
“
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Mahatma Gandhi … cliente, utente, compratore, avventore, tipo, individuo, persona… diamo a “Customer” il significato che volete, solo dovremo ricordarci sempre che egli ci sta facendo un favore dandoci l’opportunità di avercelo di fronte… |
